FAQ

How does the PayPerViewLiveEvents.com service work?

The PayPerViewLiveEvents.com service is an Over-The-Top (OTT) Internet Streaming service and partnered VOD and Live Broadcast content distribution platform. The content is ingested from the live event or channel location, and then passed for network transmission over the Internet via our Content Delivery Network (CDN) and the streams are received by your PC or Internet connected device. As a result, there is a delay of 10 to 30 seconds in the programs.

What Devices can I use?

We support the following devices, Operating Systems, and Browsers:
PC Windows 7+, Server, Vista, with browsers (Internet Explorer IE 10+, Chrome 12+, Firefox 12+ ) with Flash 10.2+
NOTE: We DO NOT support Microsoft XP and earlier O/S
Apple Computers OS 10.5.7+ Intel based with browser (Safari 4.0+) with Flash 10.2+
Android 4.0+ via HTML5 video/audio, using the stock (native) based browser on HTML5’s
Apple devices IOS 6.0+ with HTML5, with browser Safari 4.0+
Hardware supported:
Windows – x86 or x64 (64-bit mode support for Internet Explorer only) 1.6 gigahertz (GHz) or higher processor, 1GB+ RAM
Macintosh – Intel Core Duo 1.83 gigahertz (GHz) or higher processor, 1GB+ RAM

What type of Internet connection do I need to watch any of the PayPerViewLiveEvents.com service?

You need to have a PC and Internet service (DSL, cable, optical fiber, etc.) We recommend 3Mbps Internet service or more for the best viewing experience. Access to the following cable subscription carries:
AT&T
Bell Express VU
Cablevision
Comcast
Cox Communications
DirectTV
Dish TV
Indemand
Media General
Time Warner Cable
Verizon
Please contact your local provider.
To test your Internet speed, here is a free online tool – http://www.speedtest.net/ 

Does PAY PER VIEW LIVE EVENTS work on both MAC and Windows?

Live viewing is better on Windows, but it is also available on Mac. The recorded service is Windows compatible only.

What is cost of the service?

We provide both PPV one-time transaction Events and VOD content and a future Basic Subscription Plan that will be TBD monthly, and there is an option to also purchase events and content on a pay-per-view PPV basis

What is the initial cost?

There is no initial cost.

What payment options are available?

You can either pay with by PayPal or Credit Card. Credit Cards accepted include Visa, MasterCard, American Express and Discover

How can I cancel my service?

There is an option to cancel your subscription under your account profile, when you are logged in. Your request needs to be received at least 2 business days before your next billing date, otherwise your monthly payment will be automatically deducted for the next month. Accounting date of the customer will be the date of application of the service. Monthly members contract automatically update, there is no minimum contract period and there is no cancellation during this period.

Is there service charge for cancellation?

There is no cancellation fee. You will be charged if the request is not received 2 days before the billing period. Your ability to view content will be turned off immediately after you cancel your service.

I am not familiar with using a computer, is there support?

Connectivity to the internet is required. Refer to section on computer set up. For more help contact the Customer Service Desk.

Is the PAY PER VIEW LIVE EVENTS service legal?

The PAY PER VIEW LIVE EVENTS service is legal with contracted customers and for your personal use only.

Can the service be watched on TV?

Yes, you can watch PAY PER VIEW LIVE EVENTS on any Internet connected device with supported Internet Browser. For Apple TV, and Chromecast refer to the output list.
Apple TV: Http://Store.Apple.Com/us/appletv
Chromecast: http://www.google.com/intl/en-us/chrome/devices/chromecast/

What happens if my email request is bounced?

Gmail and Yahoo accounts can sometimes be directed to spam mail. If this occurs, please check your spam/junk mail folder and except correspondence as non junk mail. If continues to occur please contact PayPerViewLiveEvents.com Customer Service at support@payperviewliveevents.com 

Can I sign up to the service outside the USA?

Yes, the service is available anywhere there is an Internet connection greater than 3 Mbps.

When I try to access the Sign In page, I get a warning that I am entering a site that has Non-secure items or Secure site, or Safe site message, what should I do?

Choose the option to proceed; we are a secure site with full EV SSL Certificates and PCI Compliant.

Can I reset my password?

Yes, you can ask for your password to be reset on the Sign In screen, below the Password entry box